Returns Policy

You may return most items within 30 days of delivery. Desk Club and Desk Studio members have an extended 60-day window. Items must be unused, complete and in their original packaging.

Email support@hiaaelectricc.shop with your order number and the items you wish to return. We will send return instructions and the address. Please do not send items back before contacting us.

• Unused and undamaged, with all parts and fittings included.
• In the original packaging where possible.
• Adhesive-backed items must have the backing intact (unless faulty).

For change-of-mind returns, you cover the return shipping. If an item is faulty, incorrect or damaged on arrival, we cover the return cost and replace or refund it.

If a product is faulty or not what you ordered, contact us within 30 days. Your statutory rights under England and Wales consumer law apply and are not affected by this policy.

Once we receive and inspect your return, we process refunds as set out in our Refund Policy.

Quarterly organizer items shipped as part of Desk Studio are dispatched goods; once shipped they follow the same return conditions as other physical products. Membership fees themselves are handled under the Refund Policy.